We want you to be satisfied with the goods you receive when shopping with janen.co.uk, but we also understand that sometimes there maybe issues about returns or exchange of purchases.
However, you need to carefully understand our policy about goods bought from within England and those bought outside England, and which items are eligible for returns or not.
You must review each product delivery policy carefully on their product pages site prior to purchase to ensure your understand the terms and conditions. We help you purchase from renowned manufacturers with each having its own unique delivery route and method.
Fast deliveries i.e. next day or international is charged separately per manufacturer according to its own pricing.
Goods supplied from within England. Please enquire prior to ordering whether goods can be returned or not. In all cases the price of postage and packaging on returned items has to be borne by the buyer. Please choose carefully prior to purchase.
The products featured on janen.co.uk each have different returns policies. You should read each of the returns policy prior to purchase.
Refunds and Returns
We are unfortunately unable to accept any returns of Books, Cassettes, Videos, DVD’s & Software, due to the nature of the products.
These items maybe replaced only with the exact same item in the instance of a manufacturing fault where the manufacturer, prior to return, authorizes a replacement of the goods.
Upon completing the returns form you will then be sent a Returns Authorisation No. by e-mail. Do Not return any item without this number.
If you have any queries relating to Delivery & Returns please contact our Customer Services Team via email at email@example.com